Job Description

Process Assistant The Process Assistant is responsible for managing workflow assignments in a specific department within a fulfillment and distribution environment. They assist management with safety, production, cost and quality all while driving a positive employee experience. Responsibilities: Maintain strong working knowledge of all processes and policies Assist Operations Managers with the assignment of daily work responsibilities including allocating labor, leading shift start-up meetings and communicating with other departments Quickly recognize, diagnose and solve workflow challenges for associates and partner with leadership to resolve issues as needed Actively lead with safety, production, cost and quality at the forefront of all decision making Be patient, have strong communication skills and the capability to give and receive effective feedback (eg. timely daily feedback in a training capacity, not disciplinary discussion) Communicate cross-departmentally Implement and monitor continuous improvement processes for the team Manage, coordinate and track daily attendance and break periods Track and report labor hours and UPH Verify SOP/PMV compliance for assigned department and ensure work stations are kept neat, clean and organized Continue the onboarding process and ramp-up period post training Be comfortable speaking in front of groups of all sizes Support teams through change and embrace continuous improvement Partner with trainers and leadership to maintain and apply learning tools Communicate feedback to better the operation and the employee experience Communicate and cooperate with team members and leadership Enforce safety guidelines, cleanliness and security standards Take on additional duties as assigned by leadership Proficient in warehouse management software Qualifications: Education beyond high school and prior experience leading teams is a plus Have a positive, 'can-do" attitude and excellent interpersonal skills Ability to work flex shifts, hours, nights and weekends as the business dictates Strong written and verbal communication; bilingual in Spanish is a plus Intermediate computer skills (eg. spreadsheet software) as well as the ability to operate warehouse tools (eg. scanner, ladder, warehouse software) Forward thinkers with the ability to articulate point of view and improve processes Enforce safety guidelines, cleanliness and security standards Ability to quickly recognize, diagnose and solve for challenges and workflow for associates in partnership with leadership Must operate with a sense of urgency and have attention to detail Align with the company's core values to ensure a world class customer experience Ability to lift a maximum of 50 lbs based on needs of the role Benefits: Paid Time Off including vacation, paid bereavement, and family sick leave Universal Paid Parental Leave for both parents + flexible return to work program Paid Sabbatical after 5 years of continuous service Exclusive employee subscription and rental discounts Comprehensive health, vision, dental, FSA and dependent care 401k match Company wide events and outings Office centric work - remote option on Fridays Rent the Runway is an equal opportunity employer. We prohibit discrimination against any applicant or employee based on any legally-recognized basis, including race, color, religion, sex, sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information, veteran status, uniformed service member status or any other status protected by law.

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