Job Description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.  

Primary Responsibilities:

• Manages assigned staff in order to ensure steady workflow balance and high quality outcomes: Effectively directs and facilitates a multidisciplinary team to achieve its desired outcome; creates a culture supportive of personnel, fostering individual motivation, teamwork and high levels of performance and accountability, and staff retention; supports a collaborative, participative management style; fosters teamwork atmosphere between business and clinical stakeholders; maintains close business relationship with associates at the regional and local levels by ensuring onsite and virtual presence at regular intervals and during special events
• Knows, understands, incorporates, and demonstrates the Optum360 and client Mission, Vision, and Values in behaviors, practices, and decisions. Provides system level oversight for the development of processes and initiatives designed to improve Revenue Cycle performance in assigned areas
• Provides Facility/Center of Excellence level oversight for Optum360 programs and initiatives related to assigned HIM activities, working with the department's Managers, Directors and the Regional Area Directors, as warranted. Ensures adherence to standardized policies/practices and only on an exception basis identifies, recommends and seeks approval for going outside of standardized policies and/or practices
• Effectively participates in sectional Quality Assurance, Client and/or Patient Satisfaction, Employee Engagement and Process Improvement activities; ensuring associate understanding and commitment, as well as expected process improvement outcomes
• Maintains and demonstrates expert knowledge of the application of HIM processes and best practices; drives the integration of Optum360 HIM related business objectives within the client environment
• Educates and consults at assigned facility and/or Operation Centers staff and leadership regarding assigned performance guidelines and standards for HIM services
• Identifies action plans to improve the quality of services in a cost-efficient manner and facilitates plan implementation
• Prepares required reports using statistically sound information, displaying content in easily understandable format; escalates to the Director any unfavorable trends
• Maintains a working knowledge of applicable federal, state, and local laws and regulations, Optum360's Compliance, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior
• Operational knowledge of Federal and State regulations pertaining to patient admissions, as well as standards from regulatory agencies and accrediting organizations (DHS, HCFA, OSHA, TJC)
• Ability to recognize necessary changes in priority of tasks and allocation of resources, and bring them to the attention of Optum360 leadership, as required
• Demonstrated knowledge of process improvement techniques are essential to success, as is the ability to be a self-starter and work independently to move projects successfully forward

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED

• 2+ years of supervisory experience

•  2+ years of experience in Acute care in medical records department

•  2+ years of experience with healthcare revenue cycle

Preferred Qualifications:

•   Associate or bachelor's Degree

• RHIT RHIA licensure

• Release of information knowledge

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $49,700 to $88,800 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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